The number of the Call Center is 19995, you will always receive a call from the 020417000 telephone network, which is one-way Please return the call to the Call Center at 19995.

The online store functions through online payment, which means that only the amount from the fiscal account can be deducted from your account. of course it is clear that there is a difference between authorized funds and the fiscal account. This kind of confusion is common. Namely, the user receives a message from the bank about the authorized funds (although the bank's message says that the funds have been withdrawn, the bank does not distinguish between transactions of this type), then the payment follows, i.e. realized by Voli, the difference in money remains in your account because the funds were only authorized and did not leave the user's account, for this reason the user does not receive a message from the bank showing the difference in funds. The price difference remained available in your bank account. You can check this information and your account balance after online shopping with your bank, we had the same query several times, this is a standard procedure that is present for all webshop users.

The price of the items in the basket is the estimated price on the day of delivery to the customer. The seller reserves the right to make a reservation (pre-authorization) of the funds on the customer's payment card in order to cover the entire cost that deviates from the original bill. Previously, this may be the case with weighted items in the customer's basket, from for this reason the final invoice may differ from the approximate price shown on the order. This practice applies to weighted items such as delicacies, fruits or vegetables and the like, or items that are charged by weight, not by piece. Example: The price shown for a particular item is shown for 1 kg. If a customer decides to order 600 g, the online store will make it possible. However, during weighing it is possible that the weight is 590 g, so the Seller will deliver to the customer an item that deviates from the weight chosen, which means that the price that is shown when ordering deviate from the final price. Deviations can be minimal, which means that in a relationship on the ordered quantity the customer can get more or less, where the price will be calculated according to the exact weight which is delivered. Funds from the Customer's payment card will be reserved in a slightly larger amount, but precisely charged after weighing. If a larger amount is reserved from the payment card, the money will be returned immediately and available on the account customers. The seller disposes of its items, stores and delivers them to the highest standards. If the customer buys items from the range "frozen", specially marked items with the pictogram "snowflakes", the Seller recommends that the customer buy a suitable thermo bag that maintains the temperature of frozen products. In this way, it is guaranteed that it will the delivered items will be of the best quality, ie they will be delivered in the condition in which they were in the sales facility.

Please call the call center 19995. We will make additional efforts and do our best to meet your needs.

Very simple, using our online platform www.voli.me. When you find the product you need, you can add it to the cart, log in and "go" through the ordering process. Once the order is ready, you will receive a summary of the order in your e-mail. The order summary will also be kept as the last basket on your account. You can also easily rearrange by clicking the "rearrange" button on any of your previously placed orders. After clicking the "rearrange" button, the basket will open and you can change the quantities or products.

Online shopping saves your time and speeds up the shopping process. By ordering via the Internet, you will get the prices of items faster and more efficiently "go" through the payment process without waiting in line. This will save you hours of your time. You will now be able to pick up the items at the Pick-up location (Super Voli, City kvart)) from the locker yourself or wait for them at your chosen time at your home address. You will have easy access and review of all orders at any time.

You can pay with payment cards, all major brands - Mastercard, Visa and American Express.

Please try again later, it is possible that payment processors are overbooked . If the payment is still not accepted, please confirm your account balance. If everything is as it should be, but you still cannot make the payment, contact [email protected] or Voli Call Center 19995 and let us know about the problem. We can manage the order manually.

Log in to your account and go to "my account". You can change all your contact information on "my account". You can also add an address and use multiple locations. This is an advantage in case you order goods and delivery for someone else.

Shipping costs will always be transparent during the payment process, before you make a payment. The fee for home delivery is 2,99 EUR.

Yes, we have provided a modern payment protection mechanism. We support all payment cards, all banks. Also, the 3D security system is always at your disposal to make you secure with additional authentication. Certainly, we advise you to use the cards carefully when shopping on the Internet, please read the General Terms and Conditions of Business with cards of Montenegrin and foreign banks and follow the rules.

If, after payment, you still want to cancel your order, do so as soon as possible. If we have already processed your order and delivery has "started" towards you, unfortunately, it is no longer possible to cancel the order. Please contact us immediately via the Voli call center 19995.

The pick-up location is visibly marked, located at the main entrance in front of the Super Voli, City kvart in Podgorica. When you approach the lockers, just read the QR code you received via the link in the message or type the code at the terminal to open the lockers. Please close the boxes tightly after you pick up the goods.

If you have questions about our online store (ordering, invoice questions, technical questions), contact [email protected] or Voli call center 19995.

The products you see on the platform are almost always available. In a very small number of cases, it may happen that at the moment from your order to its packaging, the product is unavailable. In that case, colleagues from the eCommerce Voli.me service will contact you and offer the most similar item. Also, it may happen that the product is in stock but has a short shelf life, the service will contact you regarding the substitute. These cases are normal, in the supermarket you excel at the validity and choice of products, here our service does it for you. Thank you for your understanding.

For purchases up to 50 euros, pre-authorization is 1 euro. For purchases over 50 euros, it is 2% of the total invoice amount.

Currently only in the territory of Podgorica, if you are in the vicinity of the city, please contact us through the call center 19995, in order to try to meet your needs. We are working hard to expand our service.

Unfortunately no.